Delivery Informatio​n

UK Customers

We use DPD, UPS, TNT Express and Royal Mail and all parcels are insured and tracked.

We will require a signature for all deliveries.

Orders received before 12pm that are in stock and payment has been cleared will normally be processed for next day delivery if Express Delivery is selected (excluding weekends and UK Bank Holidays). Standard Delivery is normally 1-3 days for UK Mainland. Each listing will specify an estimated delivery. We reserve the right to refuse service to anyone.

Telephone contact information is required by the carrier for all orders so they may contact you directly if they have a problem delivering your order - please make sure you add this to your address details at checkout.

We will email you the tracking number when it is needed.

If you live in the Highlands, Islands or Northern Ireland (outside Zone 1) please email for a shipping quote before ordering. We cannot send items to these regions until we have quoted the correct price and additional shipping charges have been paid where necessary.

In the UK we have 3 zones. Prices and parcel delivery times vary by zone.

Zone 1 - Free Postage

England, Wales and parts of Scotland, excluding Highlands and Islands. The zone is made up of all postcodes not mentioned in zones 2 and 3

Zone 2 - Additional cost required

The Highlands and Islands of Scotland - postcodes IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE

Zone 3 - Additional cost required

Northern Ireland, Isle of Man and Isles of Scilly -postcodes BT, IM, TR21-25

Please note: we classify the Channel Islands as an International destination.

Please Note: We cannot ship to BFPO or PO Box addresses. We reserve the right to cancel and refund all orders to these addresses.

Combined Shipping

This is automatically calculated in the checkout but email us if you require details.

Collection 

YES, You are welcome to collect the item. Please contact us for more information.

International Customers 

We are only offer shipping to Europe. Please contact us for more information.

DPD Delivery

We offers a Free Express Next Working Day Delivery Service to most of the UK on all orders over £30. The courier we use is 'DPD' for all standard deliveries. Our contracted hours for delivery with DPD are between 8am and 6pm. However, DPD offers a service called "Predict".  Providing you supply us with a current mobile number and/or email address gives a unique 1 hour delivery window notification via SMS and/or Email on the morning of your delivery which can be rescheduled by you to a more convenient delivery date.

Postcodes which do not incur a surcharge

1 Working Day Service

All postcodes in England and Wales and most of Scotland (excluding Scottish Highlands & Islands).

Expected delivery days from time of order

Payment Made   Items Received
Monday Before 12pm After 12pm Tuesday Wednesday
Tuesday Before 12pm After 12pm Wednesday Thursday
Wednesday Before 12pm After 12pm Thursday Friday
Thursday Before 12pm After 12pm Friday Monday
Friday Before 12pm After 12pm Monday Tuesday 
Saturday Before 12pm After 12pm Tuesday Tuesday
Sunday Before 12pm After 12pm Tuesday Tuesday

This excludes bank holidays – There are no collections or deliveries on bank holidays. Please allow 1 extra day for your delivery.

2 Day Service – 2 Working Day

These area's do not incur a surcharge:

AB31, AB33-35, AB44-54

PO30-42 (Isle of Wight)

Please see delivery table below for time-frames

Chargeable Postcodes

2 Day Service –  2 Working Days

Scottish Highlands and Islands - AB36-38, AB55-56, FK17-99. G83, HS1-9, IV1-28, IV33-56, IV63, KA27-28, KW1 -17, PA20-49, PA60-78, PH18-26, PH30-44, PH49-50, ZE1-3 Northern Ireland (BT1-99) Isle of Man (IM1-99) Scilly Isles (TR21-25) Republic of Ireland Guernsey (GY1-99) Jersey (JE1-99)

Expected delivery days from time of order

Payment Made   Items Received
Monday Before 12pm After 12pm Wednesday Thursday
Tuesday Before 12pm After 12pm Thursday Friday
Wednesday Before 12pm After 12pm Friday Monday
Thursday Before 12pm After 12pm Monday Tuesday
Friday Before 12pm After 12pm Tuesday Wednesday 
Saturday Before 12pm After 12pm Wednesday Wednesday
Sunday Before 12pm After 12pm Wednesday Wednesday

Missed Deliveries

You will receive a text message/email notification direct from DPD courier services before your delivery will take place. This will advise you of a Precise 1 Hour delivery window that day. If there is nobody in at the delivery address to sign for the parcel(s), the driver will post a card through your door to let you know that a delivery attempt was made and take the parcel back to the local depot for a re-attempt at delivery the next working day. You can re-arrange delivery direct with our courier from the details left on the calling card. If no contact is made with the courier after the 2nd attempt the order will only be held for 2 days after this at the courier depot and then returned back to us and re-delivery charges will apply.

If you require delivery information not provided here please email info@tekshop.co.uk

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